Terms of Sale
We want your business, not just once but for repeat
orders. To ensure that we deserve your trust, we want you to be
satisfied with your purchase! In the event that you wish to return the
product purchased on this website due to our errors or omissions or a
defective product please contact us at our email address so we can
correct the problem. At your request,within 30 days of purchase, either
a refund or replacement of goods will be made. (Refunds will not
include shipping costs unless agreed to prior to purchase.) BLADES are
not covered by any warranty against breakage, chipping or other damage.
Boker Knives warranty similarly excludes blade damage from coverage as
improper use can result in failure.
Purchasers must ensure that they are
permitted to own the knives sold by Flint Knives through
www.CeramicKnife.com under their respective Federal, State or
Provincial regulations before ordering. Having no control over the use
of our products and since any product is open to misuse, under no
circumstances will CeramicKnife.org be liable for any loss, expenses,
actual or consequential damage to persons or property of any kind
arising out of the use or inability to use our products. Knives are
sharp and made to cut things, ceramic knives are no different except
that they remain sharp for a much longer time!
Standard Terms of Sale
These terms and conditions of sale
("Terms and Conditions of Sale") explain your rights and obligations in
relation to any purchase, order, receipt or delivery of any product
Subject to product availability, your
product will be shipped within two working days. Shipping is by “small
packet – Postal Services” to keep costs down so delivery may take up to
two weeks depending upon location.
In the event that you wish to return
the product purchased on this website due to our errors or omissions or
a defective product please contact us at our email address so we can
correct the problem. Within 30 days of your purchase either a refund or
replacement of goods or parts will be made.
We make every effort to see that
products are of high quality and want our customers to be happy with
their purchase. Our internet pricing is aggressive and does not allow
us to offer an extended warranty. Certainly any problem developing
within 30 days will be corrected by us. Product problems after this
initial 30 days will be handled on a case by case basis with free
replacement parts made on a goodwill basis if at all. IF you want a
lifetime warranty some of our competition offer this but your cost will
be significantly higher so you really pay for this up front. If you
read Boker’s Warranty you will see that the Ceramic Blades are not
covered at all for breakage! Buy two knives & keep one as a spare!
Limitation of Liability
The maximum liability of
CeramicKnife.org shall not exceed the actual purchase price of the
product. CeramicKnife.org shall not be liable for special, incidental,
consequential, or indirect damages.
Jurisdiction for handling disputes
In all cases disputes arising out of
our sale of goods and the use to which they are put by the
consumer/customer will be governed by Canadian Law and the Courts of
the Province of Ontario, Canada. All dealings, correspondence and
contracts between us will be made or conducted in the English language.
You may have other rights granted by law and these Terms and Conditions
of Sale do not affect these rights.
complies with the Canadian government's new privacy legislation, the
"personal information protection and electronic documents act" (Bill
C-6) and incorporates the protections of the Canadian Standards
Association's "model code for the protection of personal information".
Need for Personal Information
You may visit the CeramicKnife.org
website without providing us with any information. We do however
require information from you in order to provide you with satisfactory
customer service. We require this data for the following uses: · To
maintain a commercial relationship · Provide you with ongoing service ·
Respond to your inquiries · Fulfilling your orders · Basic Email
communications with you - confirmation of orders, notification of
shipment, etc. · To comply with legal requirements
Who will CeramicKnife.org share information with?
Details regarding your name, company and shipping
information are of course supplied to our shipping agents, carriers and
brokers for the purpose of shipping the product to you. This is
necessary for you to receive your order on time. Agents acting on our
behalf for the purposes of payment, account processing and debt
collection. If you purchase a product from us, the information you
give, - such as your credit card number, purchase information, and
contact information, - is provided to our credit card processing agent.
Government agencies, departments or ministries and their duly appointed
agents which require information for purposes of taxation, customs and
revenue or other needs as required by law. Any other purpose as
required by law.
Who will ceramicknife.org NOT share information with?
CeramicKnife.org has great respect for
the privacy of our users! Any and all information collected on our site
will be kept strictly confidential and will not be sold, rented,
loaned, or otherwise disclosed. We will not share any information we
collect from you with third parties, except to the extent necessary
under circumstances required by law. You will not be contacted directly
by any third party as a result of your relationship with us unless you
have given us permission to do so.
Security of Personal Information
Any business partners with whom we
share your information will be subject to confidentiality restrictions
which prevent them from sharing your personal information with others.
CeramicKnife.org website has security measures in place to protect the
loss, misuse, and alteration of the information under our control. By
placing an order with CermicKnife.org you give your consent for us to
CeramicKnife.org analyzes our website logs to constantly improve the
value of the materials available on the site. Our website logs do not
personally identify users, and we make no attempt to link this
information with the individuals that actually browse the site. This
information is used for demographic, traffic pattern and link tracking
We have chosen PayPal.com to handle our
credit card transactions due to the high level of encryption and
security offered through their site where all credit card information
is received and processed. When you enter credit card information to
complete a purchase or verify data you will be entering that
information on a secure server at PayPal. Your credit card information
will never be stored on our servers.